Privacy Policy

This Privacy Policy explains how Lingo Mastery processes personal data when visitors use the website, make an inquiry, arrange a screening, enrol in a course, or participate in small-group language courses and related online services.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Privacy email

[email protected]

Privacy phone

+385 92 007 9693

Postal address

Jurčićeva 2, 51215 Kastav

Privacy contact

Use the listed contact details for privacy questions, rights requests, and policy-related correspondence.

Your Rights

Depending on the legal basis and the circumstances, users may have rights to access, correct, delete, restrict, object to, or receive a copy of their personal data. Where processing is based on consent, that consent may be withdrawn for future processing. Requests are assessed case by case to confirm identity and determine whether any legal exception applies.

Data protection rights are available only to the extent provided by applicable law.

How to Make a Request

To exercise a right, the requester should describe the data or activity concerned and provide information needed to verify identity. We may ask for additional details if necessary to locate the records and respond appropriately. If a request is complex or repetitive, the response may take longer within the limits allowed by law.

Requests should include enough information to identify the relevant data and verify the requester.

Data Retention

Inquiry records are kept for the period needed to respond and manage follow-up. Enrolment, attendance, and course administration records are retained for the duration of the course and for a practical period afterward to handle accounting, disputes, and legal obligations. Technical logs and similar operational records are kept for a limited period and then deleted or anonymised.

We keep data only for as long as needed for the stated purpose or as required by law.

Policy Changes

If we make material changes, we will update the policy text on the site and may provide additional notice where appropriate. The version in effect is the one published at the time of the relevant interaction, unless a later version is stated to apply.

We review this policy from time to time and record changes when our practices or legal obligations change.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess level and course suitability, arrange groups and timetables, confirm enrolment and course terms, administer lessons, provide guided practice and progress summaries, manage payments and records, maintain website security, and meet legal and accounting obligations. We may also use limited technical data to improve site reliability and understand basic usage patterns.

Processing is limited to the operational needs of the website and course delivery.

02 · Sharing

Service Providers

We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the website and deliver courses. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes.

Service providers receive only the data needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with legal obligations, court orders, or lawful requests from competent authorities. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of users, staff, or the service.

Disclosure to public authorities is limited to lawful requests or mandatory reporting duties.

Data category

Personal Data We Collect

We may collect identification and contact details, inquiry content, placement and level-screening information, enrolment and course administration data, attendance and progress records, payment-related information, and technical data such as device, browser, and usage information. Where users join online lessons or submit forms, we may also process information needed to manage scheduling, communication, and access to course materials.

The categories of data collected depend on how users interact with our services.

Collection source

Sources of Personal Data

We receive data directly from users when they make an inquiry, arrange a screening, enrol in a course, or communicate with us by phone, email, contact form, or online consultation. We also collect data generated during website use, booking activity, lesson administration, and online learning interactions, and we may receive limited information from payment processors or service providers involved in operating the service.

Information is obtained from direct submissions, service use, and routine technical logs.

Cookie type

Types of Cookies

Cookies may include strictly necessary cookies that support security and core site functions, functional cookies that remember preferences, and limited analytics cookies that help us understand how the site is used. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless deleted earlier by the user.

We use only standard cookie categories needed for site operation and basic analytics.

User control

Cookie Controls

Where cookies or similar technologies are used, users may control them through browser settings, device settings, or any consent tools made available on the site. Disabling some cookies may affect site functions such as form submission, session continuity, or preference storage, but it will not prevent access to general information pages.

Cookie settings can be adjusted through the browser or device used to access the site.